Oxford Bespoke Gowns Return & Exchange Policy

Making a Return: 

If you need to return an item, please get in touch with us at info@oxfordbespokegowns.com. Items must be returned at buyer’s expense to the address provided below. We accept returns within 15 days of your purchase receipt. Please note that bespoke or made-to-measure items are not eligible for refunds.

Selecting the Right Fit: 

We encourage you to consult our sizing guide and read through the detailed descriptions for each item to better understand the materials used and the fit. Our customer service team is available to provide personalized sizing advice. For additional information, email us at enquiries@oxfordbespokegowns.com.

Return Address: 

Please send all returns to our specialized production facility: Oxford Bespoke Gowns 4 Bishop Kirk Place Oxford, OX2 7HJ

Refund Eligibility: 

To qualify for a refund, items must be in their original condition, unworn and undamaged, with all Oxford Bespoke Gowns tags attached. We will issue a refund for the purchase price once we verify that the returned item meets our standards.

Notification: 

You will be informed as soon as your return has been received and processed by our team.

Assistance: 

For any questions or concerns, please reach out to us at info@oxfordbespokegowns.com or fill out our online inquiry form.